Stay Safe with Lysses
At Lysses House we are looking forward to welcoming you back again. We hope you have kept safe during these unprecedented times. Our aim is to make this a safe and happy environment that you and our staff can feel comfortable in. As we face the challenge of the virus together, our top priority will be to ensure the safety of our customers and our Lysses family so you can return to us, feel confident and enjoy your experience here.
Please take a moment to read through the changes we have made to ensure the safety of all who visit us.
We have carried out risk assessments with the involvement of our team, in all areas of the hotel, both front of house and back of house.
All staff will be issued with a face visor or mask to wear. Other relevant PPE will also be available to staff should they wish to wear it.
All front of house staff will have hand sanitisers attached to them.
An infrared thermometer will be available at reception for staff temperatures to be taken at the start of their shift.
Regular updates will be carried out with our staff to ensure they are following the latest government guidelines and complying with our strict personal hygiene and cleaning standards. They will receive extra training with regards to cleaning and complete a check list of duties on each shift.
We will minimise contact and adhere to social distancing guideline where we can, but will still be here to help if you need us.
We will have dedicated members of staff for you to direct any questions or suggestions to regarding the safety or you and our staff.
We are constantly reviewing our policies and procedures and will update them in line with government guidelines and industry best practice.
Hand sanitizers will be available at our main entrances and at strategic points throughout the hotel including outside the toilets, lifts and entrance to the restaurant.
Frequent cleaning of high touch points in staff and public areas, including door handles, stair handrails, light switches, toilet flushes, bathroom surfaces, reception desk , keyboards, telephones and all other hard services.
A protective screen is positioned at reception and at the bar.
Furniture in our public areas will be arranged to comply with social distancing and to allow people to move around with plenty of space.
Our lift will be restricted to single people or family groups and an increased cleaning regime introduced.
Relevant signage will be displayed where appropriate regarding the latest advice.
Please keep a safe distance when entering and leaving the toilets.
Please use the hand sanitiser placed at the entrances to the toilets before entering.
Hand washing is essential.
Please use the hand sanitiser again when leaving the toilets.
Only 1 person from your party to leave to use the toilet at a time (those needing assistance, including children, can be accompanied)
Please do not wait in a queue outside the toilet with more than 2 people in it.
We ask that hotel residents use their private facilities where possible.
Food and drink service:
If you wish to eat in our restaurant, lounge or on the patio, social distancing measures will be in place, orders will be taken at the table from a safe distance where possible. Reservations can only be made for people who live in the same household or who have formed a support bubble.
(A support bubble is where a single adult or a single parent with children under the age of 18 can join with another household. Once you have formed a support bubble you cannot change who is in your bubble.)
Food will cooked freshly to order and will be delivered to your table, maintaining as much distance as possible. Our staff will be wearing visors or masks.
When finishing your meal , we will clear your table maintaining as much distance as possible but you are welcome to move everything to one end of the table if you wish.
Alcohol can only be served with a substantial meal.
Lunch / dinner menus will be printed on card, used once only and disposed of.
Lounge menus and breakfast menus are laminated and sanitized after each use.
Staff will be required to wash and/or sanitise their hands before serving food on each occasion and are regularly washing and sanitizing their hands throughout the day.
Each table, along with the chairs will have been thoroughly cleaned before each service.
There will be no breakfast buffet, everything is served to order, so please bear with us as this may take a little longer.
We ask that you pre-order your breakfast if possible.
Check in details will be completed prior to arrival and updated by our reception team on arrival.
Payment will be take from the card provided when booking unless advised otherwise.
Keys will be sanitised after each contact.
Rooms will be deep cleaned before each stay with particular attention paid to the high touch points such as door handles, light switches, remote controls, appliance buttons, kettles, toilet flushes, taps and telephone. Cups and glasses are replaced with clean supplies which have been through the dishwasher at high temperature. One set of colour coded cloths will be used per room.
Sanitiser is available for your room if you require it.
For stays of more than 1 night, rooms will be only be serviced on request to minimise contact
Items such as notepads, pens, tea and coffee supplies will be removed from the room and will be available on request to avoid cross contamination.
Housekeeping staff will work alone and once the room has been cleaned, no one else will be permitted to enter the room, unless in the case of an emergency.
Allocation of rooms will be rotated where possible to allow 24 hours before the room is used again.
Cancellations policies will be relaxed to encourage people to stay at home if they are feeling unwell.
All food can be served in your room at no extra charge. Room service will be delivered to outside the room.
Check out will be contactless as much as possible. Our card machine is wiped down after every use.
Invoices will be emailed to the contact on the booking unless advised otherwise.
Check in will be contactless, although we do still require the organiser for the day to report to reception to double check the arrangements.
Conference rooms will be unlocked ready for your arrival. You are welcome to have a key if you wish, which will be sanitised after each contact.
Hand sanitisers and tissues are available in all our conference rooms.
Each conference room will be deep cleaned before each use with particular attention paid to the high touch points such as chairs, light switches, door handles, remote controls, equipment buttons, telephone. Linen is replaced for each use which has been commercially washed. Cups and glasses are replaced with clean supplies which have been through a commercial dishwasher at high temperature. One set of colour coded cloths will be used per room.
Items such as notepads, pens, tea and coffee supplies, sweets, squash etc will be removed from the room and will be available on request to avoid cross contamination.
Please ensure all attendees are aware of the safety measures in place to ensure we remain a Covid free environment.
Tea and coffee and water will be served to a drinks station with a sign asking a nominated person to be responsible for pouring the water and for the nominated person to sanitise their hands before pouring. Please ask if you would prefer a member of staff to serve for you.
Biscuits will be individually wrapped.
A desk top sneeze screen is available for hire if required.
You are welcome to order food and eat in the conference room (socially distanced), restaurant, lounge or outside on the patio. Please book a table if you require a space in one of our public areas. Under the current rules you are not allowed to join together in our restaurant or lounge, but you can eat alone or with someone you live with or who have formed a support bubble with. Groups of 6 are still permitted to eat together outside.
Please do not hesitate to call us for anything you may need during your event.
Check out will be contactless as far as possible. Our card machine is wiped down after each use.
Invoices will be emailed to the contact provided.
What we need from you
We are so looking forward to welcoming you back, but please don’t visit us if you have a continuous cough, high temperature or shortness of breath.
Please follow our new procedures and social distancing measures.
Please wear a face covering whilst moving about the hotel and in areas that do not serve food and drink.
Please book in advance where possible. If you haven’t made a booking, please be aware there may be a slight delay whilst we ensure you will be as safe as possible whilst you are visiting us.
If you are visiting our restaurant in the evening, please remember last orders for food are 9pm and drinks are 10pm. Everyone must leave the building by 11pm.
Please use the QR code to scan your phone or leave your contact details with reception for track and trace purposes.
If you are staying in the hotel for more than 1 night, please use the qr code to check in every day.
Where possible, please pay contactless or by card.
If you are worried about anything please speak to a member of staff, they will do their very best to help.
We are all learning at the moment so please let us know if there is anything we can improve upon.
We look forward to welcoming you to Lysses House Hotel.